Greetings from Vegas.
My chums at Computerworld have put up a very oddly-written story today. It seems that Kingfisher Bay, an Australian resort, was using an "aging" version of Symantec's spam filter. Surprise-surprise, old versions of spam filters don't work very well, letting through a lot of spam.
In fact, it turns out that the resort wasn't using the Symantec Brightmail technology at all. It was still using the old, pre-Brightmail engine. Oddly, Symantec still sells this -- can't see why that's a good idea.
Anyway, it sounds to me like the company decided it wanted to use a managed service, rather than an in-house solution. Many smaller organizations are making this choice. Their obvious targets are MessageLabs, Postini, Microsoft (née FrontBridge), or a bunch of smaller/regional providers.
In the end, they chose MessageLabs. Naturally, MessageLabs is crowing to the press about how it's gained a customer from Symantec.
But hang on, doesn't MessageLabs use Symantec Brightmail anti-spam for its service? How ironic...